We take your privacy seriously. This policy explains what personal information we collect when you visit our website, why we collect it, and how we use it. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions, please get in touch using the contact details at the end of this policy.
Who We Are
We are Square House Homes Limited, based in Hillingdon, London, UK.
For the purposes of data protection law, we are the data controller for the personal information you provide to us.
What Information We Collect
When you fill in one of the enquiry forms on our website, we ask for:
Your name
Your phone number
Your address
Details of your enquiry or requirements
Photos you choose to attach to your enquiry
We do not collect any sensitive personal data (such as health information or financial details) through our website.
Why We Collect Your Information
We collect this information so we can:
Respond to your enquiry and provide a quote or service information
Arrange a visit or job if you decide to go ahead
Contact you about your enquiry by phone or email
The legal basis for processing your information is legitimate interest — it is necessary for us to respond to your request for our services.
Photos You Upload
If you attach photos to your enquiry form, these are used solely to help us understand the job or requirement you’re describing. They are not shared publicly and are only viewed by our team.
You don’t have to upload photos — they are always optional.
Website Analytics
Our website uses analytics to help us understand how visitors use it. This is handled locally on our own server — we do not use Google Analytics or any third-party tracking service.
The analytics data we collect is anonymous and does not identify you personally. It may include things like which pages were visited, how long was spent on the site, and what type of device was used.
Because this analytics data is anonymous and does not leave our server, it does not require cookie consent. We do not sell or share this data.
WordPress & Cookies
Our website is built on WordPress. WordPress may set a small number of technical cookies that are necessary for the website to function correctly. These are not used for tracking or advertising purposes.
If we use any contact or enquiry form plugins, these may also set cookies to help prevent spam (for example, reCAPTCHA). Where this is the case, it will be noted on the form.
How Long We Keep Your Data
We will keep your enquiry details for as long as is reasonably necessary to deal with your enquiry and any follow-up work. If you become a customer, we may keep your details for up to 6 years for legal and accounting purposes.
If your enquiry does not lead to any work, we will delete your details within 12 months.
Who We Share Your Data With
We do not sell or rent your personal data to anyone.
We may share your information with:
Trusted subcontractors or staff who need it to carry out work for you
Professional advisors (e.g. our accountant) where required by law
We will never share your data with third parties for marketing purposes without your explicit consent.
Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you
Ask us to correct any inaccurate information
Ask us to delete your information (the ‘right to be forgotten’)
Object to how we use your data
Ask us to restrict how we use your data
To exercise any of these rights, please contact us using the details below. We will respond within one month.
If you are unhappy with how we have handled your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Changes to This Policy
We may update this policy from time to time. The date at the top of this page shows when it was last updated. We recommend checking back occasionally.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us:
Square House Homes Limited
Cedar House, Hillingdon, London
UB10 0NF
Phone: 01895 811785
Email: info@squarehouseltd.co.uk
This policy is written in plain English to comply with UK GDPR and the Data Protection Act 2018.